Shipping and Delivery
At Oz & Ounces, we’re committed to making sure your packaging gets to you quickly, safely, and with care. Here’s everything you need to know:
Local Delivery (DMV Area Only)
We offer direct delivery to restaurants and businesses within the Washington D.C., Maryland, and Northern Virginia region.
Flexible Scheduling
We'll work with you to arrange a time that fits your needs.
Personalized Drop-Offs
For interested businesses, we offer sample drop-offs or in-person meetings.
Delivery Fee
Varies based on location and order size. Free delivery may be available for qualifying orders.
Shipping Outside the DMV Area
For clients outside the DMV region:
- We ship using trusted carriers such as UPS, FedEx, or freight services depending on order size.
- Tracking information will be provided once your order is shipped.
- Shipping costs are calculated based on weight, volume, and destination.
Free shipping may apply on eligible orders. We'll let you know at checkout or when confirming your quote.
Need expedited shipping? Let us know when placing your order — we’ll do our best to accommodate.
FAQs
Still have questions? Contact us — we’re here to help.
When will I receive my order?
You’ll receive an estimated delivery window once your online order is confirmed. For local deliveries, we’ll coordinate directly with you to schedule a convenient drop-off.
Do custom printed products take longer?
Yes — custom orders require design proof approval and additional production time. We'll provide a timeline once your design is finalized.
What should I do if my order is missing or damaged?
Please inspect your order immediately upon delivery. If anything is missing or damaged:
- Contact us within 48 hours
- Include your order number and a photo if applicable
- We’ll make it right — quickly and professionally